Heartland Patrol and Investigations
The things that you have read on the rip off reports are true. Heartland would like for you to believe that disgruntled employees are posting things on this site, however the information is 100% truth. Not that any x employ is mad, Its just that a person can get tired of being apart of such kaos.
The reports of Heartland Private Services, now called, Heartland Patrol and Investigations misleading their clients and selling services they cannot complete is totally accurate. They sell hits and patrols as well as extended foot patrols which never actually get done. The patrol routes are to wide spread and the officers have to many properties to hit. Some routes require over 80+ hits within a 10hr shift and I'm being modest with that # less we forget the so called extended foot patrol.
The hits sold can't possibly be completed in the amount of time the officers are on the streets. Patrol division requires a minimum of 5 officers on the street, that, along with call response you can barley patrol through a property let alone actually get out and spend more than 5 min on location. 90% of the properties have a 4 hit a night set up, some have more. So its not uncommon for properties to only be seen twice a day. That means the other times are made up and the client is none the wiser.
I say "seen" because that's usually about all that they do is just be sure fire, flood, or blood isn't present at the time of pass through. I say that to say this. If all of that kind of lack of service happens with the minimum of 5 officers on the streets. ( Which actually covers Dallas metroplex cities, far north cities and parts of grand prairie area.) What kind of service do you think their clients have received the past 6-8 months with only having 3 patrol officers on the streets for the most part?
As far as reporting false times that is so true its unreal. Some employees have flat out refused to falsify times. This company is not at all what it seems. They feed on kaos and are deceitful as the next.
Companies change names for a reason. Running from or more likely hiding something. This company has seen a major decline in its reputation and image. The broke down crown vics that they drive now are totally fitting for the broke down service being provided. If I were you as a consumer or employee I would steer clear, cut bait and run like ***. So many of their clients have seen the light and canceled their contracts.
I recommend that you take measures to verify every hit claimed on your property daily. Now, they will duck and dodge your calls and every inquiry but be persistent, hold the owner and his *** of a son who is the chief of operations accountable.
Some clients even monitored the entry of the gate code that they issued heartland for access to their property. One in particular was supposed to be hit 6 times which is totally impossible. But in order to make appear that they were there, some officers had their spouse and friends who worked for another company go by and put the gate code in.
This is the kind of deceitful service clients get.The company is in such kaos. Wrong people in important positions. They will work you like a dog for little pay no benefits what so ever and expect you to make miracles with the broke down old and unsafe equipment. If you value your money, property, customers, residents and most of all your sanity. DO NOT HIRE THIS COMPANY. PASS THIS INFO TO ALL YOUR FRIENDS. Heartland is the biggest rip off out there.
I should have done this so long ago. If you experienced the HORROR of working with or hiring this company, I apologize for not warning you sooner.
Please copy and post on as many social sites as you can. It time the morons that run this company get exposed.
Review about: Security.